Terms and Conditions

The Gift Collection t/a Kira Kira Trading. 7 Warren Road, Red Lodge, Bury St Edmunds, Suffolk. IP28 8JU.

  1. Pricing:

    All product prices are shown are in UK pounds Sterling, and are exclusive of VAT.

  2. New Accounts:

    New customers may be required to complete a Credit Application Form.

    First orders strictly pro-forma. This may also apply to second orders.

  3. Payment:

    All products remain the property of Kira Kira Trading until paid for in full.

    Payment for non-account customers will strictly be on a pro-forma basis.

    Existing customers with accounts will have up to 30 days from their invoice date to make their payment in full.

    Please note all cheques must be made payable to Kira Kira Trading and may be subject to a clearing period prior to the dispatch of any orders.

  4. Products:

    As our products are handmade, it is reasonable to expect some variation. Therefore on some occasions this may happen. Every care is taken to make sure the pictures and descriptions are representative, and all goods dispatched are of equal quality. Just remember every item is unique, a valuable product asset!

  5. Damages and Short Deliveries:

    We do make sure we are careful to check products before they are packed and dispatched! Should you receive any shortages or damages in your delivery please notify us within 7 working days. Please note we reserve the right to either issue a credit note or replace the goods in question.

    Please note after the 7 working days we are unable to offer a credit note or replace any goods.

  6. Delivery:

    Delivery of goods is made via courier. Therefore most deliveries will require a signature. Therefore please make sure your delivery address has someone present during normal office hours to sign. Failed deliveries can mean high administrative charges and re-delivery costs. Please note we reserve the right to pass these costs on to the customer.

    All standard boxed deliveries are sent for next day delivery. Palletised deliveries are sent on a 2 to 3 day delivery service, meaning an order dispatched Monday will arrive Tuesday or Wednesday.

    Please note products marked with this icon Pallet ONLY Product can only be sent out on palletised deliveries. If you choose to add these products to your order, your Shopping Basket will automatically calculate and advise you on additional carriage charges if applicable.

    It is our aim to process and dispatch orders within 3 working days of receiving them, but please allow 7 days. If for any reason it will take longer, we will contact you.

  7. Carriage:

    Orders delivered to mainland UK are carriage free if the invoice amount is above £200 (exclusive of VAT). Otherwise there will be a carriage charge of £15.00.

    Palletised deliveries are carriage free if the invoice amount is above £695 (exclusive of VAT). Otherwise there will be a carriage charge of £45.00.

    For carriage charges to non-mainland UK, Europe and the rest of the world, please contact us before placing an order.

    We do have a minimum order value of £50.00. Exclusive of VAT.

  8. Returns and Refunds:

    Please check your goods on arrival, if you think your product/s may be faulty please contact us straight away.

    Please make sure you include a copy of your contact details and please specify what the problem is. After inspection of the goods, if it is a genuine manufacturing fault we will exchange your item and refund your postage cost, if it is not a genuine fault, then your item will be posted back to you straight away and no postage costs will be refunded.

    You have the right to cancel your order within seven days of receipt of your goods. Where an order is cancelled we will refund the purchase price of the products concerned within two working days of the good being received by us and returned to stock after inspection.

Remember if you have any questions about us or our products please feel free to call on 01638 750187. You are also welcome to place your order over the telephone or by email enquiries@kirakirawholesale.com

Website Terms of Use

Thank you for visiting www.kirakirawholesale.co.uk / www.kirakirawholesale.com ("this Web Site"). By accessing and using this Web Site, you shall be deemed to have accepted to be legally bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use this Web Site and discontinue your access immediately.

These Terms of Use may be changed from time to time by Kira Kira Trading without prior notice. Any changes will be posted on this page and upon your use of this Web Site after such changes have been posted, you shall be deemed to have been aware of such changes and your use of this Web Site shall constitute your agreement to be bound by the modified Terms of Use.

If you are not satisfied with our website, your sole remedy is to discontinue your use of the website. Kira Kira Trading shall not be liable for any damages suffered as a result of your use or inability to use the website. In no event shall Kira Kira Trading be liable for any indirect, punitive, special, incidental, or consequential damage (including but not limited to loss of business, revenue, profits, use, data or other economic advantage), however it arises, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information available from this website, even if Kira Kira Trading has been previously advised of the possibility of such damage. You agree to hold Kira Kira Trading harmless from, and you covenant not to sue Kira Kira Trading for, any claims based on or related to the use of the website. The effectiveness of these limitations is an express precondition to your use of this website.

In exchange for accepting the benefits you receive by accessing this website, you agree to defend, indemnify, and hold harmless Kira Kira Trading, his agents, associates and partners, from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, made by any third party due to or resulting from your use of the website, your violation of these Terms, or your violation of any laws, regulations, or third-party rights.

These terms of use are governed by English law and we both agree to submit to the exclusive jurisdiction of the English Courts. We both agree that a court may strike out, or override, any part of these terms of use if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms as if the offending clause or clauses had never been included.

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